FAQs

Ordering
Do you accept orders placed outside of the US?
Yes we do! We ship worldwide.

 
What payment methods do you accept?
We Accept all major credit cards and PayPal.

 
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

 
How secure is my online order?
In order to offer you a safe and enjoyable shopping experience, your credit card details are protected by the highest level of commercially available 256-bit SSL Encryption Technology.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

The bottom line is that you can feel safe making purchases on our platform, because your data is encrypted and protected at all times.

  
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 
Shipping
When will my order arrive?
The following is a general guideline:

USA 12-20 days
CA 16-26 days
EU 20-40 days
AU  13-20 days


We do our best in transferring the cost savings to you and therefore offer free shipping! Resulting in high demand of certain items, please allow additional time for the package to arrive. We greatly appreciate your patience in this regard.

How do I track my order?
Your orders will be assigned a tracking number along with a corresponding tracking link which you may refer to at any point in time.
 
I ordered a few items but I only received some of them, what happened?
Kindly note that items in our store may be dispatched from different warehouses in Asia - China, Hong Kong or Singapore. If you received one item initially, the remaining items will likely arrive in distinct packages within a few days of one another. 

Will I be charged with customs or taxes?
The prices displayed on our site are tax-free in US Dollars and we would usually declare the items at a lower value to avoid incurring hefty tariffs. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Returns
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.