Cancellation & Refund

CANCELLATIONS

All sales transactions are final. As soon as an order is received our end, our team initiates the fulfillment process (order verification, tailoring, quality checks and packaging) and we apologize as it is not our corporate policy to provide refunds if you simply change your mind about a purchase. For custom printed products, please ensure that you have selected the right sizing as we are unable to make exchanges for sizing errors. 


30 DAY MONEY BACK GUARANTEE

Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.  


RETURNS

Returns will be accepted within 14 days of delivery. To initiate your return please contact us by clicking here. Any un-authorised returns may result in refunds being delayed.

If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. 

All items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 30% restocking fee.

Please include the order number so that the refund can be properly processed. If you don't include the order number then we can't guarantee your refund can be processed.

Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.